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Customer experience measurement is a complex topic. Mostexperiences have multiple touchpoints, possibly in differentchannels, ...
If there's a company that's synonymous with a seamless customer experience, it's Netflix. It ...
“I think Uber is just very different; there’s no model to copy.”Travis KalanickAvailable in ...
“The art of being wise is the art of knowing what to overlook.”- William ...
“People will forget what you said, people will forget what you did, but people ...
Everyone’s talking about Customer Experience, but do marketers truly understand it?It’s one of the ...
“The process of mapping uncovers the key customer moments, that, once improved, will unlock ...
Kindness in words creates confidence. Kindness in thinking creates profoundness. Kindness in giving creates ...
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