If there's a company that's synonymous with a seamless customer experience, it's Netflix. It ...

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“I think Uber is just very different; there’s no model to copy.”Travis KalanickAvailable in ...

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“People will forget what you said, people will forget what you did, but people ...

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Everyone’s talking about Customer Experience, but do marketers truly understand it? It’s one of ...

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“The process of mapping uncovers the key customer moments, that, once improved, will unlock ...

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Kindness in words creates confidence. Kindness in thinking creates profoundness. Kindness in giving creates ...

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