CX That Sings provides virtual training, books and tools for people serious about leading customer-centric companies.
”“Personas are often met with opposition because they’re a lot of work to assemble, ...
Customer experience measurement is a complex topic. Most experiences have multiple touchpoints, possibly in ...
If there's a company that's synonymous with a seamless customer experience, it's Netflix. It ...
“The art of being wise is the art of knowing what to overlook.”- William ...
“People will forget what you said, people will forget what you did, but people ...
Everyone’s talking about Customer Experience, but do marketers truly understand it?It’s one of the ...
“The process of mapping uncovers the key customer moments, that, once improved, will unlock ...
Kindness in words creates confidence. Kindness in thinking creates profoundness. Kindness in giving creates ...
You'll get the free PDF and be subscribed to my mailing list, CX That Sings.