CX That Sings (a Choice Hacking company) provides virtual training, books and tools for people serious about leading customer-centric companies.
Note: this article originally appeared on sister site Choice Hacking. So you want to apply behavioral ...
If you’re like me, you do a lot of searching for example journey maps ...
Customer Journey Maps are a visual story about how people interact with your brand. ...
”“Personas are often met with opposition because they’re a lot of work to assemble, ...
Customer experience measurement is a complex topic. Most experiences have multiple touchpoints, possibly in ...
If there's a company that's synonymous with a seamless customer experience, it's Netflix. It ...
“The art of being wise is the art of knowing what to overlook.”- William ...
“People will forget what you said, people will forget what you did, but people ...
Everyone’s talking about Customer Experience, but do marketers truly understand it?It’s one of the ...
“The process of mapping uncovers the key customer moments, that, once improved, will unlock ...
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